Technical Support
HOSPITALITY | CORPORATE | EDUCATION | RETAIL
Always On. Always Reliable.
At Sparsa Digital, technical support doesn’t end at installation — it begins there.
We ensure your digital display and engagement solutions continue to operate smoothly, reliably, and without disruption.
Our dedicated support ecosystem is designed to prevent downtime, resolve issues quickly, and maintain consistent performance across all deployed solutions.
Our Support Approach
Monitor
Real‑time device health & alerts
Diagnose
Automated issue classification
Resolve
Remote fix or engineer dispatch
Optimize
Performance insights, preventive actions & system improvements
Feedback
Resolution confirmation, and feedback collection
Validate
Audit, SLA check & closure
What Our Technical Support Covers
Issue Identification & Diagnosis
Instant ticket logging with call summaries, issue classification, root-cause analysis, and solution tracking.
Ticket Creation & Field Engineer Alignment
Issues are prioritised by urgency and instantly assigned to trained, certified on-ground technical engineers.
Live Ticket Tracking & Support
Clients get real-time visibility into ticket status, engineer movement, and resolution timelines through the ERP system.
Active Audit & Resolution Validation
Each ticket undergoes post-resolution audits to ensure quality, accuracy, and on-site satisfaction.
Our Support Promise
We focus on giving best of services and taking care of your digital sign round the clock and ensure minimal disruption & maximum utilization. We prioritize delivering exceptional service, providing 24/7 care for your digital signage to guarantee minimal downtime and maximum utilization.
365 Days
All-year-round availability.
16*7 Hours Technical Desk Support
Dedicated call support for 16 hours daily.
4-Hour Callback Timeline
Guaranteed response to missed calls within 4 hours.
24-72 Hour On-Ground Visit TAT
A technician will be on-site within 24 to 72 hours.
Hear from our clients
We are writing to thank you for the quality of service provided by your company. We sincerely appreciate your efficient customer service, the level of detail and accountability you have demonstrated on the project, and the way you conduct business as a whole. Deliveries are often received earlier than expected, and you are quick to resolve any issues that arise. Our team could not be more satisfied with your work, and we will surely explore avenues to unite again on some other project.
We have been using Sparsa Digital for the past two years, and the digital display solution provided by them has been perfect for our needs, whether it is a complete package with screens or just with display devices alone. The content management and support system they have built is phenomenal and built to scale for many sites or locations across India. Overall, it's been a wonderful service by Sparsa Digital so far.
We at Medanta require video projects to be delivered with high precision technical briefs. Sparsa has been our ongoing video producer and also takes care of our vast film archive. They have demonstrated a great understanding of our business and the target markets we communicate with. Highly recommended
Sparsa Digital is a great company to partner with taking care of all our signages requirements. We do some regular business with them in installing new signage solution, updating existing ones. And during the course of our partnership over the years, we’ve seen people from Sparsa Digital have always exceeded our expectations.
Really happy with the Sparsa and their service provided by Mr. Kamal. Always available on call and also thanks to support team. Already recommend other hospitals for Digital standee.
